Patient Services Representative
Position Overview
Nehalem Bay Health Center & Pharmacy, located on the beautiful North Oregon Coast, seeks a full-time Patient Services Representative. Bilingual English/Spanish skills are preferred.
This fully benefited position includes medical, dental, and vision coverage beginning on the first day of employment. Other benefits include student loan assistance, professional development stipend and career development pathways, subsidized fitness memberships and employee wellness programs, paid holidays, paid vacation and sick leave, 401(k) with company match, paid short-term disability, and paid life insurance.
This position is eligible for an additional 5% pay upon passing a Spanish proficiency test.
The Patient Services Representative serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts within the strictest limits of confidentiality.
Come work in our beautiful new facility, which opened in October 2025.
Duties
- Welcomes patients and visitors in person or on the telephone, answering or referring inquiries.
- Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying the provider or medical assistant of the patient’s arrival, reviewing service delivery compared to schedule, and reminding the provider or medical assistant of service delays.
- Maintains the reception area and frequently sanitizes high-touch areas.
- Keeps waiting patients informed of delays.
- Checks clinic voicemail in the morning and periodically throughout the day.
- Provides reminder telephone calls to patients who are scheduled for appointments the next day.
- Ensures that provider schedules accurately reflect availability.
- Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and financial information.
- Obtains revenue by recording and updating financial information and recording and collecting patient charges.
- Reconciles the cash drawer daily using the daily reconciliation sheet.
- Makes appointments for patients as they are leaving the clinic, as directed by providers.
- Provides instructions to patients for diagnostic testing, such as fasting lab work.
- Protects patient rights by maintaining confidentiality of health and financial information in accordance with HIPAA.
- Maintains operations by following policies and procedures and reporting needed changes.
- Contributes to a team effort by accomplishing related results as needed.
- Performs other related duties as assigned.
Skills and Attributes
- Strong customer service skills.
- Strong attention to detail.
- Ability to multitask.
- Basic computer skills.
- Organizational skills, including time management, scheduling, and flexibility, while maintaining professionalism and quality focus.
- Active listener interested in being part of a collaborative and patient-centered team.
- Ability to adapt to a fast-paced and rapidly changing work environment by prioritizing multiple tasks to perform efficiently and effectively.
- Ability to recognize, respect, and work effectively with people from diverse social, cultural, and ethnic backgrounds who may have different healthcare preferences and needs.
Qualifications
- High school diploma or GED.
- Fluent English/Spanish bilingual skills preferred.
- Previous experience in a medical office setting preferred.
- Previous office receptionist experience preferred.
- Ability to pass a background check and pre-employment drug screen.
Physical Requirements
- Ability to communicate both in person and by phone.
- Ability to lift up to twenty-five pounds.
- Ability to sit for long periods of time.
- Manual dexterity when inputting computer information.
- Exposure to normal noise, temperature, dust, and fume levels.
Job Type
Full-time
Schedule
8-hour shift.
Monday to Friday.
How to Apply
Please submit a resume to careers@nehalembayhealth.org.